Privacy Policy

Cable Monkey Electrical (“We”, “Our”, “Us”) is committed to safeguarding your privacy and ensuring your personal data is handled responsibly.

This policy outlines how we collect, use, store, and protect your personal data. By using our website and services, you agree to the practices described in this policy.

Who We Are

For the purposes of The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Data Controller responsible for your personal data is Cable Monkey Electrical.

Information We Collect

We may collect and process the following personal data:

• Enquiry Form Data: Information provided via our website’s contact forms, used solely to respond to your inquiries. You can request the deletion of your data at any time.
• Service Requests & Registration Data: Information provided when booking a service or subscribing to updates, stored securely in our system.
• Transaction Data: Records of any purchases or service bookings, stored in accordance with financial regulations.
• Newsletter Subscription Data: If you subscribe to our newsletter, your email is stored securely. You can unsubscribe anytime via the link in our emails.
• Communication Records: Emails and correspondence may be stored for record-keeping and customer service purposes. You can request deletion at any time.
• Website Usage Data: We collect information about website visits, including IP addresses, location data, and browsing behavior, using tools like Google Analytics. See our Cookie Policy for more details.

IP Addresses & Cookies

• We may collect information about your IP address, browser type, and operating system for security and system optimization purposes.
• Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for more information on how we use cookies and how you can manage them.

How We Use Your Information

We use the data we collect to:

• Respond to inquiries and provide customer support.
• Deliver services and process transactions.
• Improve our website and services.
• Send updates, promotions, or newsletters (only if you opt-in).
• Ensure compliance with legal and safety obligations.

You can withdraw consent for marketing communications at any time.

How We Store & Protect Your Data

We take security seriously and implement strict measures to protect your personal data. However, no online data transmission is 100% secure. We use SSL encryption for secure transactions and industry-standard security protocols to prevent unauthorized access.

Some data may be processed or stored outside the European Union (EU). We take all necessary steps to ensure that your data remains protected in accordance with this policy.

Sharing Your Data

We do not sell or share your personal data with third parties, except in the following circumstances:

• Legal Obligations: When required by law enforcement, regulatory authorities, or legal processes.
• Service Providers: Trusted third parties who assist in running our business (e.g., payment processors, email services) under strict confidentiality agreements.
• Company Affiliates: Members of our company, subsidiaries, or parent organizations, when necessary for service provision.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:
✔ Access – Request a copy of the data we hold about you.
✔ Correction – Request that we correct inaccurate or incomplete data.
✔ Deletion – Request that we delete your personal data where applicable.
✔ Restriction – Request to limit how we process your data.
✔ Objection – Object to direct marketing or certain types of processing.
✔ Data Portability – Request to receive your data in a structured format.

To exercise any of these rights, please contact us directly. If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

Contact Us

For any questions about this policy or to request access to your data, please contact us using our standard contact details.